Our Commitment to Your Privacy

GoldieCircle helps seniors and their families find benefits, resources, and support. We take your privacy seriously and only collect the information we need to help you.

What Information We Collect

Information You Give Us:

• Email and password (for your account)
• Phone number (optional, for SMS verification)
• Name or nickname you want us to use
• ZIP code (to find local benefits)
• Age range (to show age-appropriate programs)
• Chat messages with Goldie (our AI assistant)
• Short summaries Goldie keeps of helpful things you tell it, so it can be more helpful next time (you control this — see “How Long We Keep Your Information” and our Terms of Service)

Information Collected Automatically:

• Which pages you visit on our site
• How long you stay on each page
• Your device type (phone, tablet, computer)
• General location (city/state from your IP address)

How We Use Your Information

We use your information to:

• Help you find benefits and resources in your area
• Remember your preferences (text size, language)
• Keep you logged in
• Save your chat history with Goldie
• Verify your identity via SMS/text messages
• Improve our website and services
• Comply with the law

We never sell your personal information to anyone.

Cookies We Use

Essential Cookies (Always Active)

These cookies are required for the website to work:

• Keep you logged in
• Remember your chat conversations
• Save your preferences (text size, language)
• Protect your account security

Analytics Cookies (Your Choice)

These cookies help us improve GoldieCircle:

• Google Analytics tracks which features you use most
• Helps us understand what’s working and what needs improvement
• All data is anonymous

You choose whether to allow analytics cookies. Click “Essential Only” on the cookie banner if you prefer not to share analytics data.

SMS/Text Messaging

If you choose to sign up using your phone number, we’ll send you text messages for account verification.

What You’ll Receive:

• One-time verification codes (OTP) during signup and login
• Frequency: Approximately 1-3 messages per signup/login attempt
• No marketing: We only send security-related verification codes

Message Rates & Opt-Out:

• Standard message and data rates may apply from your mobile carrier
• Opt-out: Choose email signup instead, or contact [email protected] to remove your phone number
• Help: Text HELP or email [email protected]

SMS Service Provider:

We use Twilio for SMS delivery. By providing your phone number, you consent to receive verification codes via SMS. We do not share your phone number with third parties for marketing purposes.

Who We Share Your Information With

We Share With:

• Service providers – Companies that help us run the platform (for example, website hosting, email, SMS delivery, payment processing, and security). They may use your information only to provide services to us.
• AI, language, and voice providers – To power Goldie (our AI assistant), your messages may be processed by trusted AI service providers that generate Goldie’s responses. To offer the site in your language and to read content aloud, text may also be processed by translation and text-to-speech providers. These providers process this information only to provide the feature, and are not permitted to use it for their own advertising.
• Benefit providers – If you request information from a specific organization (senior center, housing program, etc.), we’ll share your contact info with them so they can help you

We Never Share With:

• Advertisers or data brokers
• Social media companies — except a sign-in provider you choose (such as Google) if you use it to log in
• Anyone trying to sell you products

Legal Requirements:

We may share your information if required by law or to:

• Respond to court orders or legal processes
• Protect the safety of our users
• Prevent fraud or illegal activity

Your Privacy Rights

You have the right to:

Access Your Information

• See what information we have about you
• Request a copy of your data

Correct Your Information

• Update your profile anytime
• Fix any errors in your account

Delete Your Information

• Close your account and delete your data
• We’ll remove your information within 30 days

Opt Out of Analytics

• Click “Essential Only” on the cookie banner
• Google Analytics won’t track your activity

Stop Marketing Emails

• Click “unsubscribe” in any email we send
• Or adjust settings in your account

Remove Your Phone Number

• Email [email protected] to remove your phone number from our system
• You can still use email signup instead

To exercise these rights: Email us at [email protected] or use your account settings.

Security

We protect your information using:

• Encrypted connections (HTTPS)
• Secure password storage
• Regular security updates
• Limited employee access to personal data

However, no website is 100% secure. Please use a strong password and keep it private.

How Long We Keep Your Information

• Active accounts: We keep your account information as long as your account is open
• Chat history & Goldie’s memory: The short summaries Goldie keeps to remember helpful things are retained for a limited time — about 90 days by default — and you can change this or turn the feature off in your profile at any time. See our Terms of Service (“Goldie AI Memory”) for details.
• Verification codes: One-time SMS codes are short-lived and expire within minutes
• Closed accounts: We delete most information within 30 days of closing your account
• Legal requirements: Some information may be kept longer if required by law
• Anonymous data: We may keep anonymous usage statistics (no personal info) indefinitely to improve our services

Children’s Privacy

GoldieCircle is for adults age 18 and older. We do not knowingly collect information from children under 16.

Changes to This Policy

We may update this privacy policy from time to time. We’ll notify you of major changes by:

• Posting a notice on the website
• Sending an email to your registered email address

Continued use of GoldieCircle after changes means you accept the new policy.

California & Other State Residents

If you live in California or certain other states, you have additional rights:

Right to Know

• What personal information we collect
• How we use it
• Who we share it with

Right to Delete

• Request we delete your personal information
• Some exceptions apply (legal requirements, fraud prevention)

Right to Opt Out

• Opt out of “sale” of personal information (we don’t sell your info, but analytics cookies may be considered a “sale” under some state laws)
• Use the “Your Privacy Choices” link in our footer

No Discrimination

• We won’t treat you differently for exercising your privacy rights

To make a request: Email [email protected] or call [phone number]

Google Analytics

We use Google Analytics to understand how people use GoldieCircle. Google Analytics collects:

• Pages you visit
• How long you stay
• What device you use
• General location (city/state)

This data is anonymous – Google doesn’t know who you are.

Opt out: Click “Essential Only” on the cookie banner, or install the Google Analytics Opt-out Browser Add-on.

Contact Us

Questions about privacy?

📧 Email: [email protected]
📧 Support: [email protected]
📞 Phone: 956-649-5971

📬 Mail us at either office:

GoldieCircle LLC — Delaware
8 The Green, Suite B
Dover, DE 19901

GoldieCircle LLC — Maryland
306 W Redwood St, STE 201
Baltimore, MD 21201

We’ll respond within 30 days.

Plain Language Summary

What we collect: Your email, phone (optional), name/nickname, ZIP code, age range, and chat messages

Why: To help you find local benefits and verify your identity

Who we share with: Only service providers who help run the site, and benefit providers you request info from

Your rights: Access, correct, delete your data anytime

Cookies: Essential (always on) + Analytics (your choice)

SMS: Optional phone signup receives verification codes only (no marketing)

We never sell your data

This privacy policy is written in plain language to help seniors and their families understand how we protect their information. If you have questions, please contact us.

Affiliate Disclosure

GoldieCircle participates in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. When you click product links on our site and make a purchase, we may earn a small commission at no additional cost to you.

We only feature products we believe are genuinely useful for seniors and their families. Affiliate relationships are always disclosed on the pages where they appear. Other third-party affiliate programs may also be used.